Frequently asked questions

Who should I see for my problem?

For general musculoskeletal pain all of our Physiotherapists and Osteopaths are suitable in the first instance. Some have particular interests and specialties, which may mean that someone else in the team takes over your follow-up treatments. We can only identify who is best to treat you after our initial assessment. On occasions this might mean referring to one of our Massage Therapists or our Podiatrist. Contrary to popular opinion both Physiotherapists and Osteopaths treat all areas of the body with equal proficiency.

For specific Foot and Heel Pain problems (which may require specialists footwear advice and orthotics) it is best to book with Principle Osteopath James Woledge or our Podiatrist Laura Peckford.

Our Senior Physiotherapist Tom Palmer has a special interest in Sports Injuries and Shoulder/Rotator cuff dysfunction.
James Woledge sees Chronic Tendon problems that may require specialist treatments such as Shockwave.

Our Osteopath Ruth Haskew has a special interest in Pregnancy related low back pain.

Joe Rudland specialises in chronic spinal pain and headaches.

Katie McLernon combines Physiotherapy with Pilates to deal with persistent asymmetries (e.g. “I always seem to have one sided problems”) and also specialises in Paediatrics.

If you are still not sure ask us a question via email or text us your name and number to 07507782690 and we will call you back as soon as possible.

What happens during your first consultation?

On your first visit, your practitioner will take a detailed case history, including a full medical history. You will then have a full examination of the spine or region of the body where you are experiencing pain.

What should I wear?

During the examination, you may be asked (dependent on area to be examined) to undress down to your underwear, or if you prefer bring a pair of shorts and tee shirt to change into.

Can I bring someone with me?

You are always welcome to bring a friend or relative with you into the treatment room. Children under 16 have to be accompanied by an adult.

Does it hurt?

Some soft tissue treatment may cause discomfort during treatment. Your practitioner will tell you what to expect, and will want you to let them know if you are in pain. You may feel a little stiff or sore after treatment. This is a normal, healthy response to the treatment.

Do I need to see my doctor first?

You do not need to see your doctor first if you are paying for your own treatment. However, some insurance companies require you to see your doctor first.

How many treatments will I need?

The number of treatments you need depends on the condition and person we are treating. We aim to keep your appointments to a minimum. Your practitioner will be able to tell you within a short period of time whether they can treat you or if they need to refer you to someone else.

At the end of the first consultation we will provide you with a detailed explanation of the diagnosis and proposed treatment/self care programme. Questions and discussion are encouraged regarding your ongoing management and recovery. If appropriate we will begin treatment on your first visit, but please note that taking a detailed case history and carrying out the examination will take up a considerable part of your first consultation.

If necessary we might refer you for further investigations via your GP for X-rays or blood tests. If you have private medical insurance we will liaise with your GP about referring for specialist screening such as MRI or orthopaedic consultation.

Do I need to bring anything with me?

Please bring a note of any medication you are taking ( to include prescribed, over the counter, herbal medicines or nutritional supplements) and previous x-rays, scans or medical reports.

How much does it cost?

Osteopathy Triage£25 - Book online now
Nail Surgeryfrom £245
Sports Massage 1 hour£45
Sports Massage ½ hour£32
Shockwave therapy£90

Concessions are available on an individual basis to be discussed with your therapist.

What if I have Private Medical Insurance?

Your insurer will then issue you with an Authorisation Code that we will use to invoice the insurer direct. Some companies work on a Cashback basis which means you will be responsible for settling your bill with us in return for a written receipt which you get full/part reimbursement.

Cancellation Policy?

A charge of 50% is payable when appointments are changed or cancelled within 24 hours of your appointment. You will be expected to pay your full consultation fee for missed appointments where you do not inform us.
NB: We cannot charge medical insurance companies for missed appointments or cancellation fees. This includes Tricare.
Would you like to book an appointment
at the Abbeyfields Clinic?
Bury St Edmunds

Britannia House, Brunel Business Court, Eastern Way, Bury St Edmunds, Suffolk, IP32 7AJ


Violet Hill House, Violet Hill Road, Stowmarket, Suffolk, IP14 1NL